EUREKA PROJECT > 4108 CICO
SPAIN
CHECK-IN CHECK-OUT EXPRESS
DEVELOP A KIOSK ACCESSIBLE TO THE GENERAL PUBLIC TO AUTOMATE AND SPEED UP HOTEL TASKS RELATED TO CUSTOMERS, SUCH AS CHECK-IN, CHECK-OUT, IMMEDIATE BILL PAYMENT, CHECK-IN OF PASSENGER BOARDING CARDS FOR FLIGHTS AND OTHER TOURIST SERVICES AND FACILITIES.
Status > FINISHED - 25-Mar-2009 Technological Area Market Area Start Date > 01-Jan-2007 Duration > 24 Months Participating countries > UKRAINE, SPAIN | Main contactIriscene Engineering Corporation S.L.U. Mr. JOSE IGNACIO DOMECQ > GENERAL MANAGER Organisation type > SME |
Project Description
With the objective of finding out the needs of the hotel market, FRACTALIA began an exhaustive study that produced the following results: - Hotel staff need relief from the burden of repetitive tasks that do not contribute to adding service value, allowing them to focus on what is really important in this environment: the customer. - In an important functional subset of the hotel sector, that related to business trips, the customer demands that work involving checking into the hotel (reservation confirmation, additional product selection, etc.) and checking out (paying bills, flight reservations, etc.) are executed rapidly and without delay. A system that would make these tasks automatic is thus applicable to this sector, so that both the hotel staff and customers can focus on what is really important, customer service from staff and rest for customers, minimising the time dedicated to administrative tasks. The main objective of this project is the automation and optimisation of many hotel tasks by means of a public access kiosk that provides the following technological and functional novelties: - Carry out the first automation of the market, without the need for hotel staff, including all the functionalities described above. - Integration with any management system (PMS - Project Management and Scheduling) the hotel has, since it will be developed using an open interface. The interface with every system will be developed as plug-ins, so it will be an upgradeable and multiplatform system. - It will issue magnetic room keycards, incorporating a magnetic card recorder-dispenser. Again, its open interface will allow integration with any existing system in the market. - The immediate incorporation of customers into the hotel user loyalty programmes, since the solution will issue typical customer loyalty magnetic cards, point awards, etc. - Through the incorporation of ID (Identifier) card reading and data acquisition systems (national ID cards, passports, driving licenses, etc.), these being national and international, the police form is filled in automatically so it is unnecessary for the customer to go to the hotel front desk. - The digital tablet signature system will legitimate all documents generated in the kiosk (bills, police forms, hotel signup, etc.). - Acquisition of boarding cards by means of integration with online check-in systems offered by airlines companies. - The design of the solution is flexible: it allows for upgrades and modifications automatically with few human and economic resources needed for this.
Technological Development Envisaged
Marketing studies carried out by FRACTALIA to test the product demand, have concluded that there are many partial solutions, but none of them fulfils all of the processes or automates the process entirely. Specifically, in Spanish Hotel Chains, these products do not exist; there are only automatic processes in the booking room stage (usually via the Web). Outside of SPAIN, products are partial solutions from the point of view of integrated functionalities (just check-in stage, just check-out stage or just airport check-in). Moreover, the automatic processes are not independent from the reception staff (the register process requires the user to go to the hotel front desk in order to pick up the keys or to give papers for the police form, the check-out process requires the user to go to the hotel front desk in order to return the keys, additional expenses, etc.). In conclusion, the FRACTALIA product fulfils all functionalities and performs them in an automatic way so that the customer does not need to go to the hotel front desk. Moreover, this is a unique product not currently on the market.
Main contactIriscene Engineering Corporation S.L.U. Mr. JOSE IGNACIO DOMECQ > GENERAL MANAGER Organisation type > SME |
Contribution to project
We will carry out the following tasks: - Design and development of the new system. - Design and development of norms of quality for the final system. Installation of demonstrations and validation. - Design and development of the testing stand and demonstration. Validation. - Assembly and completion of the installation of demonstrations for producing prototypes. We will also coordinate the development and the integration of modules. FRACTALIA will be responsible for project management in order to carry out a development in line with the initial timing and costs.
Expertise
The organisation is a Spanish R+D+i company and is a leader in robust and effective software solutions development, which allows for the management of networks of public Internet access and computer distributed networks. FRACTALIA offers solutions in the institutional, enterprise, hotel and education sectors. Our company has worked with other partners such as BANKINTER, CAPITAL INOVA and FINAVES, and has a staff of 90 qualified professionals servicing our clients, facilitating their access to new technologies, and making us technological partners through long-term collaboration. FRACTALIA developed Iriscene, the software that has become the central axis of all the applications made by FRACTALIA for the worldwide market. FRACTALIA works in private and public businesses and offers solutions to clients in several sectors: - Hotels & Resorts: with important clients like Sol Melia, Hesperia, Accor, Iberostar, Western, Celebration, Grupo Vips, Opencor, etc. - Financials: BBVA, Bank Shepherd or BSCH, among others, working with group solutions. Telecommunications: Vodafone or Telefonica. - Institutional: one of the most demanding sectors, working for the Spanish government in several projects (RED.ES Telecenters, MEDUSA, etc.).
Main contactApriorIT PE Mr. DENYS TURPITKA > GENERAL MANAGER Organisation type > SME |
Contribution to project
We will carry out the following tasks: - Technology validations. - Collaboration in the assembly and completion of the installation of demonstrations for producing prototypes. - Collaboration in the design of functional requirements of the solution (phase 1). - Development of the module of integration with systems of magnetic tape recording. - Environment simulation and load testing for the solution.
Expertise
The organisation is a provider of offshore system programming and advanced software development services. Persistent work and a creative approach to the business and software development fields have resulted in success. The company has grown and now has more than 30 employees. We are used to dealing with very challenging and complex projects. We provide services in the following areas: - Device Driver Development for Windows and Linux - Distributed Systems Management Software - Corporate Security Software - Reverse Engineering. We offer: - Product Development and Support - Application Re-Engineering and Enhancing - Performing Subcontracting Services.