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Modular set of instruments for the support of service innovations in the field of business related services

The objective is the development of a modular toolbox which will provide an array of practice-oriented methods, procedures and tools designed to support service innovation in the field of business related services.

Service innovation plays a crucial role in the context of economic structural change. Nonetheless, very little is known about the interacting factors influencing innovations in the service sector. One thing which is clear, however, is that service innovations are even more strongly influenced by employee skills, customer integration, innovative organisational and management forms, and technological developments than are comparable innovations in the product development field. Owing to the heterogeneity of services and the complexity of value adding processes in the service field, no development tools which take adequate account of various types of service and degrees of complexity in the development process have hitherto been available. This is the starting point for the project, the aim of which is to develop a modular toolbox which will provide an array of practice-oriented methods, procedures and tools for the development of new business related services. Project work will focus on the entire value chain - from the service product through to the organisation of service processes and the management of complex service systems. Particular importance is attached to the transferability of the resulting tools for use in foreign markets with the aim of promoting the internationalisation of service innovations. Keywords: service, innovation, management.
Acronym: 
SERVNET
Project ID: 
3 423
Start date: 
01-06-2006
Project Duration: 
48months
Project costs: 
1 220 000.00€
Technological Area: 
E-Learning
Market Area: 
Other services (not elsewhere classified)

Raising the productivity and competitiveness of European businesses through technology. Boosting national economies on the international market, and strengthening the basis for sustainable prosperity and employment.